RETURNS & EXCHANGES

Dear customers, please choose carefully, returns are not accepted due to the delicate nature of the garments.

We understand that finding the right size can be difficult as such we have a customer service team here to help you. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed color.

Exchanges

If your dress does not fit, it can be exchanged for another size, but FARACHI cannot guarantee that the desired size is in stock. In this case, you will be directed to the return page, where you can select the 'The desired size unavailable' option to receive store credit. Store credit will be valid for 12 months. Exchanges claim must be made within 72 hours of receiving the package.

We regret to inform our international customers that we are unable to offer exchanges. Therefore, upon receiving your returned item, we will issue a store credit to you. You may use this credit to purchase the desired size for your exchange.

You can find FARACI's return form in the footer.

Returns

FARACHI accepts returns in some circumstances, such as if the item is damaged or defective. If this is the case, please contact us within 72 hours of receiving the package and provide us with evidence of any damage. We will review your request and evidence to determine whether your request has been approved or denied. If your request is accepted, the full amount of the dress will be refunded in the form of a store credit which will be valid for 12 months.

You can find FARACI's return form in the footer.

Australian Customers

Returns for full-priced items

You can return full-priced items (including those purchased with our welcome/sign-up promo code) for an exchange or store credit.
Store credits are valid for 12 months from the issue date. It's your responsibility to use the credit before it expires.
To request an extension for your store credit, please contact us at least 1 month before it expires.
Expired store credits cannot be honoured

Returns for sale items

You can return discounted items for a store credit or exchange, except for those marked as 'Outlet/Final Sale'. Such purchases are considered final and cannot be returned or exchanged, except in cases where they are faulty.
Please choose carefully when buying 'Outlet/Final Sale' items, as no exchanges or store credits will be permitted, unless the item is faulty.

Refunds for AFTERPAY transactions

Our regular returns policy applies when you make purchases with AFTERPAY.
After we receive and approve your return, we will issue you an exchange or a store credit instead of a refund, regardless of whether you've started making payments or already completed them.
Your AFTERPAY payment schedule will continue as usual, and you can use the full value of your store credit immediately.

Cost to return items

Customers are responsible for paying the return postage costs, unless our team deems the items faulty.
To return items, you can either request an Australia Post Returns Label through our Online Returns Portal for $20 AUD, or use a courier of your choice. You will be provided our return address once the return request is approved.
We will cover the cost of redelivery for an exchange sent via Standard Post, but if you need express post, you will need to pay an additional fee.

International Customers

Returns for full-priced items

You can return full-priced items (including those purchased with our welcome/sign-up promo code) for an exchange or store credit.
Store credits are valid for 12 months from the issue date. It's your responsibility to use the credit before it expires.
To request an extension for your store credit, please contact us at least 1 month before it expires.
Expired store credits cannot be honoured.

Returns for sale items

You can return discounted items for a store credit or exchange, except for those marked as 'Outlet/Final Sale'. Such purchases are considered final and cannot be returned or exchanged, except in cases where they are faulty.
Please choose carefully when buying 'Outlet/Final Sale' items, as no exchanges or store credits will be permitted, unless the item is faulty.

Cost to return items

Customers are responsible for paying the return postage costs, unless our team deems the items faulty.

Please be advised that we are unable to provide return shipping labels for international customers. You can return your items via a carrier of your choice. You will be provided our return address once the return request is approved.
We suggest that you obtain a tracking number and/or insurance for the items being returned and keep proof of postage.
Original shipping charges and duties and taxes are non-refundable.

About faulty items

We take great care in packing orders and meticulously inspect all garments before dispatch to ensure they are shipped in impeccable condition. If you suspect any faults, you must contact our team promptly (within 72 hours of receiving the delivery) by initiating a return request through our Online Returns Portal. To assist our team in reviewing the fault, we request that you attach images of the issue along with a brief description in the Returns Portal. Our Quality Control team will inspect all faulty items upon their return before providing you with a return outcome.

As per the guidelines set by the Australian Competition and Consumer Commission (ACCC), if the clothing item you have received has a minor fault, we are obligated to mend or substitute the item and return it to you. In case we are unable to fix or replace the faulty item, we will provide you with a full refund equivalent to the total amount of your purchase. However, a refund will only be granted if the item has a significant, irreparable, or irreplaceable manufacturing defect at the time of delivery. We do not consider "incorrect size" or dissatisfaction with the fit as a manufacturing fault, and therefore, a refund will not be granted on this basis.

Please be aware that if items are damaged due to normal wear and tear, accidents, failure to follow care instructions, or misuse, they will not be considered faulty. As a result, any damage that falls under these categories would not be covered under our return policy.

Glitter gowns are made with a delicate technique of applying the glitter to the mesh. Hence, if you have purchased a glitter gown from FARACHI, glitter fall-out is completely normal and to be expected. This will not be treated as a fault.

Returning Condition

Item/s must be returned in original condition with the return ribbon unaltered and still attached, unworn, unaltered, unwashed, and associated packaging in original condition within 14 days of delivery.

What is a return ribbon: We have received feedback from our customers that they want to ensure the items they are purchasing have not previously been worn. We have also come to notice that we have received a disproportionate number of returns which show signs of wear. To guard against this happening we have attached a return ribbon to our items. All items can still be tried on but to ensure they are returned in the original condition the return ribbon must remain unaltered and still attached.

We kindly request that you exercise caution when trying on your garments. In the event that any items are returned with evidence of makeup, fake tan, or any other markings, stains, or smells, we regret to inform you that we will be unable to accept the return.

Thank you for shopping with FARACHI. At FARACHI, customer satisfaction is always our top priority so each of our dresses is carefully designed and produced. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.